Collections Apprentice Review

I am a collections apprentice and so my role is to work with customers that are in financial difficulty to try and achieve the best outcome for the business and the customer. My role will require me to complete a variety of tasks such as phones or emails. Each day can be different in the tasks that are being set which is great as it keeps things mixed up.

My programmed is very well structured. From day one I was in a company induction that essentially showed me the ropes of the business. I was then introduced to my team and placed into my training sessions. VWFS are a very well organized business and so you can be sure that planned events take place on time. Each week I am given scheduled time to complete all of the work set as part of my apprenticeship.

VWFS are a very supportive employer that has been by my side every step of the way. While things were getting hard over lockdown HR were more than happy to work with me to ensure that I am in a happy working environment. Also, as previously mentioned they are more than happy to allocate me any time I need in order to get my work done.

My tutor will catch up with my physically/remotely at least once per month not only to ensure that I am on track but to also just check in! With each piece of work set my coach also provides in depth explanations and templates that allow me to complete the work to the best of my ability.

I feel that my qualification sets me a side from the rest in terms of my day to day role. With the professional discussions that I have with my coach I have found that I am more confident in giving my piece when someone was to ask a question in a meeting environment. Not only that, but I also have a better understanding of the job I am doing. This means that if a customer or even a team member was to ask a question I can give an even stronger answer!

Yes

VWFS are a very professional but relaxed company. VWFS bring a great balance of work load and enjoyment. The office at VWFS speaks for itself, if you haven't seen the building I would definitely recommend as Its unlike anything else. VWFS also have perks unlike any other in terms of a car! When working with VWFS you get the opportunity to own a brand new VAG car every 6 months!