Team Leader Review
at Optivo
Higher Level Apprenticeship
Business Operations
Kent, UK
Review Submitted: March 2021
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Team Leader with 4 staff. Setting weekly, monthly, yearly targets.Setting clear objectives. Monitoring work from team. Completing 1:1's. Call monitoring. RTW meetings. Sickness/A/L. Weekly meetings. Dealing with Queries. Compensation forms. Report raising. Authorising Goodwill payments. Raising compliments for staff & contractors.
To what extent do you enjoy your programme?
4/5
i am enjoying the course very much. It has helped me to evaluate my teams learning styles, their emotional wellbeing, and how to be a better leader and mentor. Though it has been hard going sometimes with the workload, i feel i have learned a lot.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
things ive learned more about: emotional intelligence, learning styles, how to motivate, building relationships, active listening, equality & inclusion,
Structure and Support
How well organised/structured is your programme?
4/5
The course has been structured well i believe, from the induction, which gave us an idea of the workload we would have, through all the different workshops, all the information provided, and the support i've had from my tutor
How much support do you receive from your employer?
4/5
As my Manager is also completing the course, i've had all the support i need from my Employer.
How much support do you receive from your training provider when working towards your qualifications?
4/5
i have a great Tutor, who supports me. I have access to all the information i require to complete the course. i'm enjoying the course very much.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
the course has taught me many things: self awareness of me and my team, learning styles and how to adapt to each team member. Active listening. i feel im more connected to my team, i have also used some of the Modules learnt to good use.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
this last year is an exception due to the outbreak, however previously the company has always had the following events: Summer BBQ, Winter Warmer, Halloween events, Xmas lunch, Xmas party, Giving Something back projects, team building events, helping local community projects, and many more events.
Recommendations & Advice
Would you recommend Optivo to a friend?
Yes
Why?
Optivo have a good culture, they are inclusive and treat their staff well. There is plenty of opportunity to progress within the company for all.
What tips or advice would you give to others applying to Optivo?
always check the specs of each role applying for, and make sure you have the knowledge and skills to cover all the parts of the role.
