HouseKeeping Supervisor Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Banbury
Review Submitted: March 2021
Overall Rating
3.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
3/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Supervise Housekeeping team members, lead and delegate tasks to the HK team, keep and improve the standards of cleanliness in the environment. Communicate with other departments within the company. Interact with guests and provide an enjoyable environment and experience at their visit.
To what extent do you enjoy your programme?
4/5
At the start of my programme, I found it difficult as most information was through computers and lack of communication, however, my new mentor used a different method to encourage and develop my learning through discussions and mock questions engaging my knowledge and expanding new ideas to me made the programme enjoyable
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Yes, I have learnt how to lead a team and the supervisor's role responsibilities. I have also developed and improved my communication skills
Structure and Support
How well organised/structured is your programme?
3/5
It is well organised, nothing big to worry about, meetings and calls are all planned well beforehand.
How much support do you receive from your employer?
2/5
I say a little support from them, most of my work is through my own experience however they provide support through encouragement and want demonstrations.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My trainer has given me a lot of support by helping me bringing me from far behind to on target. She also encourages me and helps develop and widen my knowledge in areas I have not covered. She has changed her tactic of teaching to make my learning easier by doing discissions and mock questions.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I think this qualification has helped me to understand my role better and able to utilize the knowledge gained and improve the development of the company and how I work with my team
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
no
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
It is a good company and I have received many benefits with the time I have spent working with them
What tips or advice would you give to others applying to Whitbread plc?
enjoy and see what apprenticeships and developments you can gain with them
