Receptionist Front of House Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Bridgend / Pen-y-bont ar Ogwr
Review Submitted: March 2021
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Front of House Receptionist for a large hotel chain.
Meet and greet guests.
Process check ins and departures.
Complete health and safety checks.
Responde to emails.
Log any complaints.
Raise maintenance issues.
Meet and greet guests.
Process check ins and departures.
Complete health and safety checks.
Responde to emails.
Log any complaints.
Raise maintenance issues.
To what extent do you enjoy your programme?
5/5
Excellent.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I have learnt a lot of IT skills such as,
Using different programmes to access guest data.
Using maintenance software to raise maintenance issues and log invoices.
Housekeeping data storage.
Health and safety programmes.
I have developed strong customer service and team building skills.
Using different programmes to access guest data.
Using maintenance software to raise maintenance issues and log invoices.
Housekeeping data storage.
Health and safety programmes.
I have developed strong customer service and team building skills.
Structure and Support
How well organised/structured is your programme?
5/5
Highly structured and supportive.
How much support do you receive from your employer?
3/5
My employer is very supportive.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider have been extremely supportive. She encouraged and supported me, built my confidence and helped me to believe in myself.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel that I am more confident in decision making, leading a team and conducting myself professionally while providing and raising health and safety needs of the team and the hotel.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes. Team members are recognized for their efforts. I was chosen to attend an afternoon tea with my managers and regional managers, where our hotel was awarded for most improved. The company also holds an annual festival where team members can be selected to attend.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
The support I received towards achieving a qualification has been the best I have ever had from any training providers within wales. I would be keen to embark on another course with Lifetime Training, and I would recommend them to everyone.
What tips or advice would you give to others applying to Whitbread plc?
To go for it!
