nights receptionist Review
at Whitbread plc
School Leaver Programme
Hospitality Management
Ormskirk
Review Submitted: March 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role as a nights receptionist is to make sure the guest we have staying with us are kept safe and that there is no problems with their rooms , we also do corridor checks to make sure no guests are getting disturbed by other guests i.e no loud music getting played or tvs are loud. I also deal with problems that any guests have and log into shift notes on the computer .My role is different to the day receptionists role . also when im on shift i still get to do my apprenticeship during quiet times .
To what extent do you enjoy your programme?
5/5
I enjoy this programme a lot its giving me a chance to go further in the company , i like the challenges the course sets out , also the course work i have to do on whitbread academy , plus what im learning off my manager and while im shift dealing with guests,
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I havent learnt any new skills in the hotel i work in as the hotel i work in has been closed due to covid .
I developing skills all the time through lifetime the set modules to do which are really good.
working nights means i have to fire refresher course every 3 months same with health and safety.
I am doing a first aid course which is external training, my personal skills are customer service , which i learnt through the family business .
I developing skills all the time through lifetime the set modules to do which are really good.
working nights means i have to fire refresher course every 3 months same with health and safety.
I am doing a first aid course which is external training, my personal skills are customer service , which i learnt through the family business .
Structure and Support
How well organised/structured is your programme?
5/5
My programme is well structured and organised , i can do it at my own pace and if i need any help my area trainer is always available as is my manager.Its an excellent course /
How much support do you receive from your employer?
5/5
I recieve a lot of support from my employer regarding my apprenticeship and my job role ,when i have tests to do online i get to do them again which is really good ,also if i my manager asks
questions about my role which is usually out of the blue without any notice if i get anything wrong i go and do the tests again til i get the answers right . my manager is always there if i need help and advice.
questions about my role which is usually out of the blue without any notice if i get anything wrong i go and do the tests again til i get the answers right . my manager is always there if i need help and advice.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I get a lot of support from my training provider and area trainer who sets me questions to answer , then the trainer will talk about the questions as im answering them i dont realise ive answered questions that hes not set for me .
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel my qualification is going well so far , bit shocked that for my end point assessment i have to do a brief and a business project , which at the minute i haven;t got a clue what to do it on.
my trainer reckons ill be fine,
i am performing better in my role because i am keeping update on whats going on in the hotel i work in
my trainer reckons ill be fine,
i am performing better in my role because i am keeping update on whats going on in the hotel i work in
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
there is extra activities in work , where we will arrange a catch up , go for meal,but at the minute thats all stopped due to covid
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
I would recommend this company to friends because its excellent , you get to learn at your own pace , your tutor is always there if you need help .
What tips or advice would you give to others applying to Whitbread plc?
when you apply and get accepted , just make sure you keep up with your learning do what your trainer sets out for you ,,, do this and you.ll be happy at the end of the course ,youll have your qualification .
