Technical Support Advisor Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Accounting
Newcastle upon Tyne
Review Submitted: March 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My Role is to help customer with payroll related queries and problems by effective troubleshooting and offering products and services to help the customer and their business thrive and promote success within the business
To what extent do you enjoy your programme?
5/5
i really do enjoy the programme as it is a unique experience and something new i wanted to try
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned how to effectively trouble shoot using a wide array of software as well as learning about legislation. Learning to talk to the customer over the phone and offering support via a remote basis.
Structure and Support
How well organised/structured is your programme?
5/5
It is very oraganised despite COVID-19 with everything being remote.
How much support do you receive from your employer?
5/5
I receive alot of support not just from a learning perspective but from a mental one too SAGE takes mental health seriously and has provided me help to bring my anxiety down
How much support do you receive from your training provider when working towards your qualifications?
5/5
i received alot of support in terms of learning and training from my accessor and my work coach
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
it gives me an edge to do better and having such qualification allows me to show that i can do the job effectively and to a high standard
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There is as sage has their own foundation to help out charities that i can do in my work hours to help support others in need and doing my part
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
They are a family oriented company that looks after their own and it shows from what i have seen
What tips or advice would you give to others applying to Sage (UK) Ltd?
Be yourself
Be open
Be a team player
Dont be afraid to try something new
Be open
Be a team player
Dont be afraid to try something new
