Head housework Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Pontefract
Review Submitted: March 2021
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I’m in charge of hk team. I make sure the hotel is perfectly clean and rooms. Organise the team to make sure they are happy and work well. I also deal with deliveries and all paperwork. I work closely with my team so they have all the support they need to do their jobs to their best abilities
To what extent do you enjoy your programme?
4/5
I found it very difficult at first as I started this at the beginning of Covid and found it difficult juggling work home schooling and doing this but I have got the hang of it. I have changed mentors from who I started with but they are both very understanding and have helped me amazingly.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt a lot of skills organising my time and the teams time. Ordering supplies and dealing with deliveries. Doing paperwork eg rotas. Planning training with team and myself. I gained loads if experience and I am always learning new things or ways to make existing task better. I feel I have gained lots of confidence doing this job role.
Structure and Support
How well organised/structured is your programme?
4/5
It is very well organised and they are always very cautious about when we plan meet is and always work around my work and when is best time for me. I find they don’t overload you with work either you can always work at your pace and are understanding and help anyway they can.
How much support do you receive from your employer?
4/5
My manager is 100% supporting with me and supports and help me as much as she can. She is always there when ever I have a wobble or need help with things. She is fully understanding even when my meetings are in work time to let me have time out to go and do them. I feel my manager is maybe more understanding as she has been through the programme herself
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive a lot of support from my training provider. As I started this during Covid it’s been very difficult trying to juggle everything. They are always in contact with me and I know I can contact them if I ever need any help with anything regardless if I have just spoken to them that day
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It has given me more experience and confidence in my job role. It also has made me understand things a lot clearer is some ways. In some aspects it has given me nee ways of thinking how to perform certain tasks in better and easier ways. I feel I have gained more knowledge aswell.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There isn’t really any extra activities we can get involved in. We do raise money for charity and we do all try to be involved in doing this. We do socialise as a team sometimes to build a good working relationships as we are a big family at work and at home too.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
It is a very good company to work for. Especially through the Covid pandemic. They have supported every member of staff through this very difficult time. They are always there to help you grow in the business with training or if you want to develop your skills and work your way up to different positions.
What tips or advice would you give to others applying to Whitbread plc?
You have to be hard working and passionate about the job. You also have to be flexible as things could change last minute eg shifts for sickness. It’s is a good company and will help and encourage you in whatever position you are working in. The benefits are very good aswell for every employee
