Housekeeper Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Bradford
Review Submitted: March 2021
Overall Rating
3.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
3/5
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Skills Development
2.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Ensuring and maintaining brand standards of cleanliness and guest service within the housekeeping department
To what extent do you enjoy your programme?
3/5
Struggling to learn due to lack of motivation. I learn much better hands on rather than reading/writing notes. I learn through experiences and pushing myself out of my comfort zone,learn through making mistakes
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Developed my communication skills. Still lack confidence in my own abilities.
Structure and Support
How well organised/structured is your programme?
3/5
Struggled with the website layout in the beginning,but now I'm used to it and find it quite simple to follow
How much support do you receive from your employer?
2/5
Initially not much support unless I request it regarding the apprenticeship. I don't feel I have been shown areas of the business (eg kpi's) which would help reinforce the knowledge/skills I am learning. Within the business I feel valued by my managers
How much support do you receive from your training provider when working towards your qualifications?
3/5
Don't feel I get much feedback regarding my work that I have submitted. Remote calls are straight to the point,which I like
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Not sure it does. I don't feel I have learnt anything that I didn't already know. My communication skills have improved which is a positive. Its helped me realise there are a number of ways to lead a team successfully
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There is within the company, at my site there is the odd team night out, charity tombolas
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
I love my job. I do feel Whitbread could provide a better team member recognition scheme, provide more discounts to team members
What tips or advice would you give to others applying to Whitbread plc?
Provide passion for guest service/experience
