Ground Floor Team Member Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Manchester
Review Submitted: March 2021
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Mainly checking in people and dealing with reservation inquiries.Making sure everything is been followed by companies finance policies . Managing shift , doing hand overs and dealing with complaints. Serving drinks at bar and serving guests in restaurant , when f&b is up and running for service that is. That’s pretty much it
To what extent do you enjoy your programme?
5/5
It makes me learn new things and how to be better at my job . Which is very important to me
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I use to lack the confidence talking on the phone with guests/customers, due to lack of my knowledge and not knowing everything. By doing more reception shifts and learning more about this department.It made me improve my people skills in person and over the phone . Which is very useful on daily basis
Structure and Support
How well organised/structured is your programme?
5/5
Everything simple and well organised. Haven’t had any issues with this programme at all
How much support do you receive from your employer?
5/5
If I need anything my employer is there for me . Always assigns me with new tasks , which makes me learn more .
How much support do you receive from your training provider when working towards your qualifications?
5/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Due to COVID-19 nothing at the moment .
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
It’s a great place to work and progress
What tips or advice would you give to others applying to Whitbread plc?
Be ready to learn a lot
