Receptionist Review
at Whitbread plc
Level 2 Apprenticeship
Hospitality Management
Colchester
Review Submitted: March 2021
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
HOTEL RECEPTIONIST
General Purpose
Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.
Main Job Duties and Responsibilities
welcome and greet guests
answer and direct incoming calls
inform guests of hotel rates and services
make and confirm reservations for guests
ensure proper room allocation
register and check guests in
confirm relevant guest information
verify guest's payment method
verify and imprint credit cards for authorization
issue room keys and direct guests to their rooms
maintain clear and accurate records of guest room bookings
compute all guest billings, accurately post charges to guest rooms and house accounts
receive and transmit messages for guests
retrieve mail, packages and documents such as faxes for guests
listen and respond to guest queries and requests both in-person and by phone
provide accurate information about local attractions and services
liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
complete and maintain any incident reports, daily activity reports or other reports requested by management
manage conference room bookings and scheduling
close guest accounts and check guests out
review accounts and charges with guests during the check-out process
process accurate payment of guest accounts
inform housekeeping when rooms have been vacated and are ready for cleaning
monitor visitors to the hotel
enforce rules and policies of the hotel
maintain a neat and orderly front desk and reception area
General Purpose
Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.
Main Job Duties and Responsibilities
welcome and greet guests
answer and direct incoming calls
inform guests of hotel rates and services
make and confirm reservations for guests
ensure proper room allocation
register and check guests in
confirm relevant guest information
verify guest's payment method
verify and imprint credit cards for authorization
issue room keys and direct guests to their rooms
maintain clear and accurate records of guest room bookings
compute all guest billings, accurately post charges to guest rooms and house accounts
receive and transmit messages for guests
retrieve mail, packages and documents such as faxes for guests
listen and respond to guest queries and requests both in-person and by phone
provide accurate information about local attractions and services
liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
complete and maintain any incident reports, daily activity reports or other reports requested by management
manage conference room bookings and scheduling
close guest accounts and check guests out
review accounts and charges with guests during the check-out process
process accurate payment of guest accounts
inform housekeeping when rooms have been vacated and are ready for cleaning
monitor visitors to the hotel
enforce rules and policies of the hotel
maintain a neat and orderly front desk and reception area
To what extent do you enjoy your programme?
5/5
I enyoing all parts in my programme. I can confirm this program is really helpful to get any new knowledgle.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, I did.
Structure and Support
How well organised/structured is your programme?
5/5
Really well, my Training person always helping and support me a lot.
How much support do you receive from your employer?
1/5
No much, as the employer more then 3 years do not give me option to increase the contract hours. Felling push away and not looking after as a another team members.
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot, any time my Training provider is with me.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Yes, I am felling much better, as my Training provider always is looking after me and support me.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
No at the moment as the COVID 19
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
No
Why?
I would like to keep this for myself. I think on the market is a lot companys who give better oportunity to employee.
What tips or advice would you give to others applying to Whitbread plc?
If you are happy work 16h per week and if you would like a more contract hours you need to be able to waiting for covers hours. Unfortunatley company do not give oportunity with increase the contract, one peoples some times are treat better then other.
