Housekeeper Review
at Whitbread plc
Level 2 Apprenticeship
Hospitality Management
Birmingham
Review Submitted: March 2021
Overall Rating
3.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
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Overview of Role
3/5
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Skills Development
3/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role is to clean the hotel rooms to brand standard including things like making beds,dusting,vacuuming,cleaning the bathrooms and emptying bins and making sure tea and coffee is available and clean cups and make sure that the communal areas and linen rooms are kept clean and tidy also.
To what extent do you enjoy your programme?
2/5
I do enjoy the programme as I do want to better myself and gain some qualifications.only thing I would honestly say is that it takes up a lot of time having classes to do if you got them all close together with juggling a job and home life.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have learnt more about the business side of my company I work for such as how advertising works and how company’s promote there product to get more customers and profit.i am also taking maths and English classes to help me and finding them really useful also too
Structure and Support
How well organised/structured is your programme?
3/5
I do really find that the programme is organised and whenever I am meant to receive a phone call it’s all ways on time and I think it’s very good how everythink is online and easy to access and use the websites to complete the apprenticeship the easiest u can .
How much support do you receive from your employer?
3/5
I have not really done much of the apprenticeship At work because of covid 19 but when something as come up about it then I know I can contact my manager if there is a issue or somethink work related about the apprenticeship and they will help me with any problems
How much support do you receive from your training provider when working towards your qualifications?
4/5
I have received a lot of support when I have had meetings with my trainer and anythink I don’t understand if I exsplain this then she is very helpful and talk me through any work that I have to access online and I’m not sure about as sometimes need reassurance
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I feel like I know more about the business then I did before I done the apprenticeship and how things effects sales and effects customers views and loyalty on the company and also what makes a customer come back and about the company’s reputation and what damages it too
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
No there isn’t
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
I think it’s a good company to work for and it’s got a good reputation
What tips or advice would you give to others applying to Whitbread plc?
To keep to brand standards and try and learn all different areas of the hotel
