Supervisor Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Greater Manchester
Review Submitted: March 2021
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role is to make sure that the entire team know their set job on shift and help to support them through it whilst maintaining company standards throughout the shift. This includes checking people in, opening, serving and closing of the bar/restaurant and dealing with any issues that guests might have.
To what extent do you enjoy your programme?
5/5
Through the programme I have gotten to have a deeper look into how a large company/brand operates with all its ins and outs that most people dont get to see or even know exist. This lets me understand a lot of the decisions the company makes a lot more easily.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, I have developed my skills in dealing with a more diverse client base, making sure everyone is happy all the while learning how to support and train the rest of the staff around me to reach new heights whilst not falling behind on any of their assigned work during any shift.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is very well organised. It is structrured by topic and each one is broken into smaler and more deailed ones, each leading to an activity to help you solidify what you have learned in said topic all the while finsihing at a multiple joice assesment to help you see any points you may need to revise.
How much support do you receive from your employer?
5/5
I recieve all the support I need from both my Deputy hotel manager and the hotem manager himself. They are willing to change shifts and schedule shifts around study days/time and are more than happy to show me and explain anything I dont understand that involves the business itself.
How much support do you receive from your training provider when working towards your qualifications?
4/5
The support from my training provider is invaluable, the personal tutar assigned is contactable both rhough email or direct phone call at any point to help me through any issues involding the course itself that may arise and make sure I have enough time between each meeting to finish everything whilst not feeling rushed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Through this qualification I feel that by knowing the ins and outs of the business I work for a lot better and udnerstanding any desicions they may take I can perform much better in my role no matter how difficult or busy a shift may be that day all the while helping fellow staff.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Pre-COVID out site along with 2 others used to organise a football match up twice a month to help us learn better teamwork all the while spend time with each other outside of work in a more relaxed enviroment to get to know each other better, making it easier to work well toegther on shift.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
The company is very fair and run by people who have worked their way up and know where each staff member is coming from. Hard work and dedication is acknowledged and rewarded through your time at the company, giving you loads of chances to advance in your career whilst learning new things along the way.
What tips or advice would you give to others applying to Whitbread plc?
You will most likely need to start at the bottom even with prior experience as their system is different than most other hotels but all the staff are very friendly and helpful. No matter how busy it is you could always count on your team members to help you through any tough situation that might arise through a shift.
