Receptionist Review
at Whitbread plc
Level 2 Apprenticeship
Hospitality Management
Uttoxeter
Review Submitted: March 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I work as a nights receptionist at Premier Inn, I have to greet and check guests in, I also have to answer the telephone to deal with any queries and I have to maintain the cleanliness of the reception and surrounding area.
To what extent do you enjoy your programme?
5/5
I really enjoy the programme. You are given plenty of useful information to work with and the questions you get given are really simple to follow. My trainer [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] is very helpful and answers any questions I have and is always fast to respond to help as best as she can.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have gained a lot of confidence in my role by speaking to guests face to face and over the telephone. I have also gained new skills by using a computer system which I was not too familiar with before starting Premier Inn.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is very easy to follow with plenty of information to help you to proceed to your next topic.
How much support do you receive from your employer?
5/5
My employer is very helpful when I ask her for advice and questions. I always get a fast and detailed response.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider is very helpful. Whenever I have any questions or advice, she is always fast to respond and she also gives me feedback on every meeting.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel as though this programme has helped me to gain more skills and new knowledge which gives me more confidence and helps me to perform better at work. It has also shown me how specific things are important in hospitality which I did not know before.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
I would recommend Premier Inn to a friend as I feel as though it is a great opportunity to grow and gain promotions. The team at Premier inn are also very welcoming and supportive.
What tips or advice would you give to others applying to Whitbread plc?
If you are looking for a long-term career within hospitality then Premier inn is a great company to work for as you can build your way up and the apprenticeship that they offer is so beneficial for gaining new skills.
