Receptionist Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Leicester
Review Submitted: March 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
On a day to day basis I check guests into the hotel, I handle any complaints and make sure all guests leave with a smile on their face. I handle cash and make sure it is logged correctly and put away safely and securely along with all guests data. I also make sure the hotel is spotless and I communicate with other team members on things that may need to be done.
To what extent do you enjoy your programme?
5/5
I can say I love the programme, its helped me understand the business a lot more than what I could ever guessed and delve deeper behind the scenes of it all and I get to see what makes the business tick, how they manage to keep expanding and how they keep ahead of competition, which is something I find very interesting.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes I have learned how to communicate thoroughly with all team members to make sure all jobs get done. I have learned about how you can progress into other job roles no matter where you start and where you would like to get to. I have also learned how to be more confident in my job role.
Structure and Support
How well organised/structured is your programme?
5/5
I would say my programme is very well organised. My trainer arranges our skype calls as she cannot visit my place of work at the moment due to COVID-19. We have one every 4 weeks or so, we talk thoroughly about the work I have to complete ready for the next meeting and I know if I need help or get stuck my trainer is ony a phonecall away.
How much support do you receive from your employer?
5/5
I receive constant support from my employer. He is always asking me how I'm getting on with things and if he can help in any way. If there is anything I'm not sure about to do with the business my employer is always happy to help me out.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive constant support from my training provider. She makes sure to go through subjects in great detail when we have a skype call and she makes sure I understand everything, if I'm ever unsure of a question I need to answer then all I have to do is give her a call or a message.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel that completing the Level 3 has given me more knowledge towards my role and the industry, it helps me understand what goes into the business and what it takes to be a manager or even an assistant manager. As this is a role I would like to become one day I can use my new knowledge to help me get there.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Due to COVID-19 we cannot do any social events. Before the pandemic we would go on team nights out to socialize and interact with everyone as we don't get to see all the team doing shift work. We also work together to raise money for GOSH, everyone has an input in what we do and we make sure we do it together.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
Premier Inn is a great place to work, you quickly become apart of another family that you constantly see on a day to day basis and no matter what where you start of as in the company you can work your way up to the job role you would like to become.
What tips or advice would you give to others applying to Whitbread plc?
I would say be confident in the interview process and ask as many questions as you can, management love this and just be yourself. If your spontaneous then be spontaneous, don't quieten yourself down to try and fit in. On trial shifts give it all you have and don't hold back.
