Customer Service Specialist Review
at Booking.com
Level 3 Apprenticeship
Logistics and Operations
Manchester
Review Submitted: March 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
The role itself is dealing with customer complaints post-service and resolving any issues that may have occured.
To what extent do you enjoy your programme?
5/5
it's been a thoroughly enjoyable experience so far as it really brings out the joy in learning
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
The apprenticeship is amazing at providing different skills as new assets and finetuning skills you may already possess
Structure and Support
How well organised/structured is your programme?
5/5
It's very well structured and really provides a foundation on which graudually the whole programme is built, which shows that good thought has been part of creating this. The tutor is also an immense help.
How much support do you receive from your employer?
5/5
Both the employer and tutor are as supportive as can be, as they provide as much help as they can in any and all ways for the apprenticeship.
How much support do you receive from your training provider when working towards your qualifications?
5/5
the amount of support is immense, to be honest. I could not ask for anything more as our tutor is happy to answer any questions at any time nad is always there to help with anything at all.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
i am entirely confident that it is a massive help. I can sense myself doing any customer contact with more confidence and more knowledge that i gained from this apprenticeship. it's a great feeling.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
there are definitely some extra-curricular activities as there is a specific engagement team for each department that helps organise activities and games so that people are encouraged to take time to relax too.
Recommendations & Advice
Would you recommend Booking.com to a friend?
Yes
Why?
it's a good company to work for and they do have quite a few ways to progress within the company - though you do have to be continuously showing your skills for this.
What tips or advice would you give to others applying to Booking.com?
To be yourself and not be too official about it. Booking.com is a place where you are encouraged to be yourself, where you can say what you feel and think.
