Customer Team Leader Review

Item: Customer Team Leader at The Co-op
Rating: 2.9
Author: Anonymous

at The Co-op

Level 3 Apprenticeship

Customer Service

Yeovil

Review Submitted: March 2021

Overall Rating

2.9 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

2.5/5 - Overview of Role

3/5 - Skills Development

2.8/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

3/5

I am a shift manager so my job involves making sure the store stays open on my shift and that all the jobs I have been given are done.

To what extent do you enjoy your programme?

2/5

I enjoy it enough. My life is very hectic at the moment and i'm finding the apprenticeship really difficult. It's going okay but I know that I am certainly not cut out for it like I thought I was. That is nothing to reflect on the people who have organised the apprenticeship, I think they way they have done it is fantastic.

Skills Development

Have you learnt any new skills or developed existing skills?

3/5

I knew most of the job roles before I started the job as I had progressed from a customer team member, which made it easier to get into the job. I have learnt more about the policies and ways of doing things within the coop

Structure and Support

How well organised/structured is your programme?

2/5

Very well organised.

How much support do you receive from your employer?

3/5

I receive enough support from my employer. As we are in a pandemic, it is rare that I see my boss to talk about the apprenticeship but he supports whenever he can.

How much support do you receive from your training provider when working towards your qualifications?

4/5

My tutor is really good. She tries to explain things in a way that I will understand, and she does her best to help me whenever she can.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

3/5

I have learnt small tips and tricks to help me work better within the role. AS I have only just gotten the job as a Manager, I haven't yet had the chance to put most of the jobs to work.