Customer Team Member Review

Item: Customer Team Member at The Co-op
Rating: 3.9
Author: Anonymous

at The Co-op

Level 3 Apprenticeship

Customer Service

Cramlington

Review Submitted: February 2021

Overall Rating

3.9 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

3.4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

I am currently at Customer Team member level and interact with our customers on a daily basis. Stocking the shelves, working on the tills and doing the food reductions each day. I also work with money and am training to be management level.

To what extent do you enjoy your programme?

4/5

I’m really enjoying how engaging it is considering we are in a pandemic. All our conferences are on teams. I like how we have virtual courses and work to complete but am able to always get in touch with my coach if I need a hand. I also like how I am learning on the job alongside at home learning.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

Yes I have learned a lot of new skills including what laws and legislations are involved in the retail business. As well as this there are new skills I have developed around my confidence in what I am doing and how I can make my store the best it can be.

Structure and Support

How well organised/structured is your programme?

3/5

At first it was quite confusing to use but as I am getting used to it, it’s a lot easier to know what I am doing. Normally some sessions would have been in person but due to the pandemic this has had to change to online. Given the circumstances, it has been set out well.

How much support do you receive from your employer?

4/5

A lot of support. All of my management team are happy to help when I have any questions regarding my work and want the best for me.

How much support do you receive from your training provider when working towards your qualifications?

4/5

A lot of support again, I can contact my coach whenever I need via email or telephone. We have a teams call regarding my work every 6-8 weeks.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

3/5

I have gained so much knowledge and confidence in what I am doing with all the support I get. Knowing people think I’m doing a good job makes me feel like I will succeed. I also enjoy the learning conferences on team to gain more knowledge I can use whilst at work.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

3/5

Not at the moment due to lockdown. We used to go out for a meal or night out once or twice a year to get together and relax a bit.

Recommendations & Advice

Would you recommend The Co-op to a friend?

Yes

Why?

It’s a good company to work for and really focuses on working together for the community. It’s very engaging. You’re able to be the best you and be yourself.