Team leader Review
at The Co-op
Level 3 Apprenticeship
Customer Service
Bury St Edmunds
Review Submitted: February 2021
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
4.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
In my role I am a duty shift manager and team leader, organising my team and delegating the tasks we need to complete.
I also develop staff and train them to better their knowledge.
As a team leader I ensure I am a positive role model, that makes work enjoyable and inclusive to everyone
I also develop staff and train them to better their knowledge.
As a team leader I ensure I am a positive role model, that makes work enjoyable and inclusive to everyone
To what extent do you enjoy your programme?
4/5
I really enjoy learning and have previously achieved a college qualification and highest degree in hospitality.
So I have been able to utilise my knowledge to use it for the retail industry.
I have also gained new knowledge on laws and legislations, and new ways to manage a team
So I have been able to utilise my knowledge to use it for the retail industry.
I have also gained new knowledge on laws and legislations, and new ways to manage a team
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Since working at coop I have developed my previous skills of customer service, leadership and management.
All my previous experience was from the hospitality industry, so I have had to utilise my knowledge in a different way and learn new skills for the retail industry
All my previous experience was from the hospitality industry, so I have had to utilise my knowledge in a different way and learn new skills for the retail industry
Structure and Support
How well organised/structured is your programme?
5/5
The programme is very well structured, but it is difficult to fit it in around a busy work life. Saying that I have received a lot of help and support from my tutors and line manager
How much support do you receive from your employer?
5/5
I receive a lot of help and support as my manager is keen to see me grow as a person and achieve my goals
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive really great support with regular meetings to discuss my progression and where I could use the extra help.
My tutor will always give advice on where to find information, how to implement this into my workplace.
She has also offered mental health support throughout
My tutor will always give advice on where to find information, how to implement this into my workplace.
She has also offered mental health support throughout
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It has given me a lot more confidence to perform my job and how to manage it well
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
We have many social networking events throughout the year and conferences
Recommendations & Advice
Would you recommend The Co-op to a friend?
Yes
Why?
Great supportive company that is very economical, supportive with mental health and willing to help you progress and grow in the industry
What tips or advice would you give to others applying to The Co-op?
To be open minded to learn a new way of learning.
A positive attitude goes a long way, and you have to be able to socialise well with customers and colleagues
A positive attitude goes a long way, and you have to be able to socialise well with customers and colleagues
Undergraduate Ethics, Sustainability, and Food Policy Coordinator
at The Co-op
- Placement (10 Months+)
- Manchester
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4.7
