Customer Advisor Review

Item: Customer Advisor at B&Q
Rating: 4.1
Author: Anonymous

at B&Q

Level 2 Apprenticeship

Marketing

Edinburgh

Review Submitted: January 2021

Overall Rating

4.1 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

4.2/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

Being able to deal and resolve situations with customers and staff.

To what extent do you enjoy your programme?

4/5

Being able to learn new insights to how retail organisations operate.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

Learnt a lot of new skills, including how to deal with different types of people and ways to resolve situations, and the details into how retail works and operates on the front line and in the back.

Structure and Support

How well organised/structured is your programme?

4/5

Lifetime Training have ready-made modules, that have basics of what is needed, and with the resources to be able to research and learn. it is made easier to understand since it is organised.

How much support do you receive from your employer?

4/5

My store manager and dept supervisor,manager supports me well.

How much support do you receive from your training provider when working towards your qualifications?

5/5

My trainer is very helpful, helping as much as he can with information i do not understand, and can make questions more easily understandable.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

the qualification helps since it gives me a deeper insight to how a retail organisation works, and regulations and ideas behind the work we do on a daily basis.