Director Relations Case Manager Review
at John Lewis Partnership
Level 2 Apprenticeship
Customer Service
Hamilton
Review Submitted: January 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My job is to case manage complaints to our chairman and executive team members. I oversee issues and provide resolutions for a number of John Lewis issues.
To what extent do you enjoy your programme?
5/5
I thoroughly enjoy my programme and the learning included. I see this as a great opportunity towards my personal development.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I've learned skills involving overall customer service. It is great that I've been able to look at service delivery in greater details and deliver what I've learned on a regular basis.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is well structured, organised and signposted. I have no complaints and work well within the format.
How much support do you receive from your employer?
5/5
I receive great support from my team manager and the partnership. I always get the time required to take part.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a great deal of necessary support and my provider always ensures she is there to answer questions and provide assistance.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My apprenticeship has helped me look at customer service in another light. Due to this I approach complaints daily looking at the issue and how it affects the customer. Rather than making quick judgements.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are a number of activities, they are currently on hold due to the Covid-19 pandemic.
Recommendations & Advice
Would you recommend John Lewis Partnership to a friend?
Yes
Why?
The partnership is a great employer with many areas for progressions. A career with several prospects and business areas.
What tips or advice would you give to others applying to John Lewis Partnership?
I would recommend highlighting the need for great customer service abilities and going the extra mile to resolve issues and tend to customers.
