Duty Manager Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Wisbech
Review Submitted: January 2021
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Day to day responsibilities include delegating tasks to a small team, as well as dealing with customer problems and queries. Duties also extend to refilling shelves and freezers and provided excellent customer service.
To what extent do you enjoy your programme?
5/5
The level 2 retailer program is teaching me a great variety of things I would never have thought goes into a retailing environment and as such am enjoying the program greatly. I look forward to being able to put learnings into practice.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Since beginning the program I have learned a lot so far about things we as retailers do that might affect our customers and business. I feel I am much more aware of things we generally do naturally such as body language, communication tones. I have also learned new things such as culture of a business, customer journies and emotive retailing (wants needs desires).
Structure and Support
How well organised/structured is your programme?
5/5
Very well structured, tasks and learnings are placed out and easy to understand and follow.
How much support do you receive from your employer?
5/5
Should I require it, I am confident I have the full support of both my management team and Iceland as a whole.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Any questions and queries I have had, my training provider has been able to assist me with little to no problems.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Things I am learning during my program are things I do naturally in a day to day setting and give no thought to. The program has opened my mind to a more in depth look at these behaviours and actions. I believe refining existing skills along with the knowledge gained will benifit my role greatly.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
None that I am currently aware of.
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
Iceland has been a fantastic company to work for. In my personal experience you are valued, treated fairly and you are given all help and support you require to grow in a career. Iceland respect individuals wants and needs and offers flexible working even for students.
What tips or advice would you give to others applying to Iceland Frozen Foods?
If you enjoy a team that will respect you, management that values you and a job that not only tests you but has a friendly vibe from both customers and team, apply.
