operations manager Review
at Travis Perkins plc
Level 3 Apprenticeship
Customer Service
Thanet District, UK
Review Submitted: September 2020
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Operations manager - in charge of CORE business. Self fulfilment, assisted selling ect. In charge on the team of colleagues in the store. Deal with banking, KCR, H&S audits.
To what extent do you enjoy your programme?
3/5
The programme was very enjoyable and it was good to be able to interact with others from different parts of the business (not just Wickes employees but those who work within different business in TP) - the level of work you're expected to submit, all while being a manager, and working 40+ hour weeks was a bit overwhelming at times, but help was there if it was needed.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Yes - learnt many skills around the managing and leading of people
Structure and Support
How well organised/structured is your programme?
4/5
VERY! all workshops was organised and structured really well. Had regular meetings with my adviser and my line manager.
How much support do you receive from your employer?
4/5
My line manager changed 3 times during the course of my apprentice - but my original manager who nominated me for the course was always there to support. However, i dint get much time to complete work within work hours, and 90% of my work was done when I was at home, in my own time.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lots of support - My adviser was great. always replied to emails timely, made sure we had regular meetings/phone calls booked in to catch up with. Also, many of those running the workshops would make it clear that we could email them for help/advice if we needed it. When I did this they always replied as soon as they could and offered really good advice.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I was promoted to manager while I was still completing my apprentiship, and everything I learnt each week definatley helped me to become a better leader - I was able to use the skills I was learning, in real time, and see for myself just how they worked.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
As a region we often hold Charity events (pre covid) where you can get involved with sport activities ect
Recommendations & Advice
Would you recommend Travis Perkins plc to a friend?
Yes
Why?
Having worked at Wickes for 6 years, starting as a part time till operator while at university, I have seen the company and Travis Perkins go through many changes - each time they have done so to create a stronger and more inclusive working environment. I feel lucky to work for a business that has such a strong passion for equality and their ethos of helping and supporting each other.
What tips or advice would you give to others applying to Travis Perkins plc?
Take the opportunities that TP has available to you
