Customer Service Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Marketing
Gosforth, Tyne and Wear
Review Submitted: July 2020
Overall Rating
3.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
3/5
-
Skills Development
3.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
2/5
I work in customer service, so on a daily basis my main goal is to fix customer issues that they have with the sage 50 accounts program, as efficiently and as accurately as I can.
To what extent do you enjoy your programme?
3/5
I have enjoyed my apprenticeship alot, however the actual job is not for me.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
my communication skills have greatly improved due to constantly being on the phone to customers, having to adapt my tone depending on the customer type and situation.
Structure and Support
How well organised/structured is your programme?
4/5
very well organised, alot of that is due to my tutors from northern skills.
How much support do you receive from your employer?
3/5
I receive a lot of support in terms of completing deadlines for my apprenticeship.
How much support do you receive from your training provider when working towards your qualifications?
4/5
More than enough support, I know I can go to them and ask for any help at anytime.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It has helped me understand different customer types more, after the assignment I completed on this.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
No
Why?
I would recommend the company, as it is a great company to work for, full of great people. However I wouldn't recommend customer service to my friends as there are plenty of things about the role that i dont enjoy or think could be improved.
What tips or advice would you give to others applying to Sage (UK) Ltd?
do an apprenticeship if possible as you learn a lot.
