FIrst Line Manager Review
at Dixons Carphone
Higher Level Apprenticeship
Information Technology
Nottinghamshire
Review Submitted: July 2020
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
First Line Manager, support manager to 26 direct reports. I support computer repair technicians with their roles. I promote performance, support with general HR issues and health and safety.
To what extent do you enjoy your programme?
4/5
I enjoy learning new tools that I can use in my role. it gives me confidence in my role and is helping me progress.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Communication skills, remote management skills, project management tools, stakeholder analysis, leadership and management tools.
Structure and Support
How well organised/structured is your programme?
4/5
First it wasn't not very structured, it appeared that I had manage my own assessor but with [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] as my new assessor, his skills were excellent, very supportive and knowledgeable.
How much support do you receive from your employer?
4/5
I receive plenty of support from my employer, they allow me ample time to study for the course.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lots of support provided by my assessor, he is on hand any time and very flexible working around our busiest periods of work.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It helps me in my role because the training received is relevant to my position. Every chapter of the course has been related to something I am doing or have done in the past.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
No not really. We have some social activities a couple of times a year.
Recommendations & Advice
Would you recommend Dixons Carphone to a friend?
Yes
Why?
I have been with the business 9 years, they have given great support and training including the ILM and Apprenticeship. They are very supportive, great benefits and leader in technology.
What tips or advice would you give to others applying to Dixons Carphone?
To help everyone enjoy amazing technology. If you have this idea in mind, support the customer, support other departments and work as one.
