Technical support advisor Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Business Operations
Newcastle upon Tyne
Review Submitted: July 2020
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Within my role I deal with solving customers issues or answering their questions to do with payroll.
To what extent do you enjoy your programme?
4/5
I enjoyed meeting new people around my age and how the work and apprentice side was all at the same location. I didn't have to travel to 1 location 1 day and then to another location a different place.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned better team working skills
Structure and Support
How well organised/structured is your programme?
3/5
I feel my apprenticeship wasn't very organised and things were being changed all the time.
How much support do you receive from your employer?
4/5
I feel I had all the support I need in order to get the work done as if I needed more time my employer was easy to talk to get the extra time to complete the work
How much support do you receive from your training provider when working towards your qualifications?
4/5
I feel I got all the support I needed from my provider, when things changed they fully explained the changed and advised what we needed to do and provided us with support to complete the work correctly.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel the qualification helps me understand what the employer expects me to be like during my day to day role. so when im taking calls I know how to behave and react.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
they are many extra activities I can get involved in, such as a foundation team that allows us to go do some charity work.
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
Sage is a very friendly work place and you don't get pressured to do something you don't want to
What tips or advice would you give to others applying to Sage (UK) Ltd?
Tips I would share is to be honest and always look at the next step, so where do you want to be in the future
