Customer support technichian Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Science, Information Technology
Newcastle upon Tyne
Review Submitted: July 2020
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role is all about making sure that the customer that I speak to are satisfied with the service that I can give. Day to day I am on the phone talking to our customers and helping/giving advice with their payroll systems
To what extent do you enjoy your programme?
4/5
I enjoy it because it is always a challenge
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Confidence, listening skills are the main skills
Structure and Support
How well organised/structured is your programme?
4/5
The program is well structured
How much support do you receive from your employer?
4/5
I received a lot of support from my employer
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive a lot of support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
a lot better as the things we do in getting the qualification helps us understand our customers more
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
Excellent company a lot of perks and support
What tips or advice would you give to others applying to Sage (UK) Ltd?
understand that things are difficult at first but with time come more knowledge and you will imrpove
