Academy Manager Review
at Dixons Carphone
Level 3 Apprenticeship
Marketing, Customer Service
Birmingham
Review Submitted: July 2020
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Managing a learning environment where all new retail colleagues go through a 3 day residential induction - I have 12 facilitators that deliver this learning and we all as a team create/design and evaluate the learning
To what extent do you enjoy your programme?
3/5
Somewhat - some of the workshops i have been on haven't provided much in way of understanding or new knowledge meaning that it is a lot of time invested in one day to not get much out of it - I have found it challenging to keep up with the work load required alongside day to day activity
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes - There have been many things during my apprenticeship that have helped me understand learning and development better and how to make the most of the delegate experience.
Structure and Support
How well organised/structured is your programme?
3/5
Everything has been well organised from a Dixons Carphone perspective, i think Watson Martin have been a little messy from time to time and not keeping us up to date with changes with webinar dates and times
How much support do you receive from your employer?
4/5
Some - Left to manage my own time and just do what i need to do.
How much support do you receive from your training provider when working towards your qualifications?
3/5
The support is always offered from the provider - Not always available however due to the team only working 2 or 3 days a week.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
a little - Some things have given me a better understanding and helped me to think about different things when designing training
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes, there are always different projects happening in the business that we could be getting involved in.
Recommendations & Advice
Would you recommend Dixons Carphone to a friend?
Yes
Why?
Plenty of opportunity to move into different departments to grow your career.
What tips or advice would you give to others applying to Dixons Carphone?
Work hard and the rewards will be worth it - Retail aspect of the company can be very demanding with many 'KPI's to be achieved.
