custormer service advisor Review
at Booking.com
Level 2 Apprenticeship
Marketing
Manchester
Review Submitted: July 2020
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
As a customer service advisor, we are the front line with customer dealing with different situation like providing info, amending booking, cancelling booking, explaining terms, try to solve issue that might present on the last minutes with our associates between others.
To what extent do you enjoy your programme?
4/5
i enjoy it special because keep me busy in this special times we are living.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
yes, i beleive i have now a better understanding of my role and more knowledge to use on my day to day.
Structure and Support
How well organised/structured is your programme?
4/5
in my point of view everything has been organised so far
How much support do you receive from your employer?
3/5
not, currently we are having difficult time in work with the Covid-19 so the support is not possible at the moment. but i believe they are trying to do their best.
How much support do you receive from your training provider when working towards your qualifications?
5/5
they have been really helpful
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
as i mention before so far the information that i receive help me to have a deeper understanding of my rol, and provides my of some tools that i can use to improve my performance.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
so, far just 2 workshops from home, so i don't know if you consider Extra curricular this activity
Recommendations & Advice
Would you recommend Booking.com to a friend?
Yes
Why?
i believe is a great please to work, and also give good opportunities to grow inside the business
What tips or advice would you give to others applying to Booking.com?
i would advise them to make a search of the web site to get familiarized with the product, also investigate a little bit of our competition, so they can identified the strength and weakness we have, so they can become a great assets to improve and keep what make us great
