Eliesha Review
at Sage (UK) Ltd
Higher Level Apprenticeship
Business Operations
Newcastle upon Tyne
Review Submitted: July 2020
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
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Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Managing a customer services team to deliver to operational goals and develop and deliver a specific and focused improvement plan for the team. This enables them to deliver an exceptional customer experience through the technical support they provide to our customers. Day to day this involves 121s, coaching, performance management, problem solving and working with other managers to improve departmental performance.
To what extent do you enjoy your programme?
5/5
very much though the workload can sometimes be demanding. It's a great opportunity to learn.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, Project Management skills, improved problem solving skills, greater emotional intelligence and more efficient time management skills.
Structure and Support
How well organised/structured is your programme?
5/5
Excellent, very little room for improvement.
How much support do you receive from your employer?
4/5
A lot of support from my senior though my workload hasn't reduced enough to accommodate the work needed for the programme meaning some of it is done in my own time.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My senior and other individuals in the business have been a big support.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
All elements of training so far have linked back to parts of my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Not currently though during BAU not a great deal I'm aware of.
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
Long term career prospects, good benefits package.
What tips or advice would you give to others applying to Sage (UK) Ltd?
Learn as much about the company and strategy first, also the journey the company has gone on over the past 5-10 years.
