Customer service advisor Review
at NatWest Group
Level 2 Apprenticeship
Finance
Manchester
Review Submitted: June 2020
Overall Rating
3.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
2.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role is to help customers with their day to day banking. For example making payments or checking balances.
To what extent do you enjoy your programme?
3/5
I do enjoy the programme, however I feel like some of the assignments don’t actually relate to the job I do. Or that the assignments don’t help me be better at my job.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
My communication skills have developed as I have learnt that not everyone understands things straight away, so I have had to adapt to be able to explain and understand everyone.
Structure and Support
How well organised/structured is your programme?
2/5
The programme is well structured but it’s not what I thought it would be. For explain, I thought I would have someone who came to teach me etc but it’s actually just a phone call every few weeks.
How much support do you receive from your employer?
2/5
Not much, I’m not asked about my apprenticeship or given much time for it. Majority of my assignments are done in my own time.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I get the support I need, we have regular check ins, and he always gives me feedback on how I can improve.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
I don’t feel that that the qualification helps me perform better in my role. I don’t feel that the assignments actually understand what it is that we do, for example how to handle certain situations.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Not really, we do a charity activity once a year but other than that there isn’t much else to do.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
No
Why?
As I explained I don’t feel that the programme helps me to be better at my job, although it is enjoyable
What tips or advice would you give to others applying to NatWest Group?
Be sure to research into what the programme actually entails.
