Technical Support Advisor Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Business Operations
Newcastle upon Tyne
Review Submitted: June 2020
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is to support customers with their payroll software over the telephone, email etc. It involves fixing errors in their program and offering them products that will help them run their day to day business.
To what extent do you enjoy your programme?
5/5
I have really enjoyed my apprenticeship program. It is good to be able to learn a qualification whilst also working and being paid to do it.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt how to give excellent customer service over the phone as previously I had only worked in retail. I have also developed my team work skills whilst working at Sage.
Structure and Support
How well organised/structured is your programme?
3/5
The programme for me had some confusion at the start as to how certain tasks should be completed and also who would be providing the training but since then it has been structured very well.
How much support do you receive from your employer?
4/5
I receive a lot of support from my manager etc to ensure I am doing well with my apprenticeship.
How much support do you receive from your training provider when working towards your qualifications?
5/5
The training provider and in particular my tutor have offered me lots of support to ensure I am doing well with the work I am given
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It helps me in my role as it teaches me about what skills are involved in providing high quality customer service so that I can apply these skills when speaking to Sage's customers.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are events such as sage foundation days where we can spend our day helping a charitable organisation. There are also social events such as the Christmas party and the year end party.
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
Sage is a company that looks after it's employees and ensures they are happy and supported in their role, and the apprenticeship program alongside this also helps with developing skills related to the role.
What tips or advice would you give to others applying to Sage (UK) Ltd?
Just be yourself and have a good attitude, that's all you really need to work at a place like Sage.
