CX Knowledge Review
at Samsung Electronics
Placement (10 Months+)
Customer Service
Chertsey
Review Submitted: June 2025
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
4.8/5
-
Skills Development
5/5
-
Support and Guidance
5/5
-
Company Culture
5/5
-
Overall Experience
5/5
-
Future Career Prospects
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis.
To create, distribute, and syndicate content across the samsung.com website, and the Unified Agent Desktop.
The purpose of the content is to provide agents and customers with easy to understand guidance/information about products and ongoing events.
The purpose of the content is to provide agents and customers with easy to understand guidance/information about products and ongoing events.
Were you given much responsibility during your placement / internship?
I was given a range of responsibilities, and treated as an equal a member of the team - both internally (within the team), and externally (working with other teams).
Please rate how meaningful the work you were doing was
5/5
Skills Development
Have you learnt any new skills, or developed your existing skills?
Below are the 3 key skills that were developed:
Problem solving
Presenting
Communication
Problem solving
Presenting
Communication
How would you rate the training provided during your experience?
5/5
How would you rate your development of industry-specific skills during the experience?
4/5
How would you rate your development of personal / soft skills during the experience?
5/5
Please rate how these skills have helped you in your career development
5/5
Support and Guidance
How much support and guidance did you receive during your placement / internship?
My development was strongly supported by both my manager, and the emerging tallent team.
I couldn't have asked for any better support.
I couldn't have asked for any better support.
How would you rate the support and guidance from your line manager?
5/5
How would you rate the support and guidance from the wider team?
5/5
Company Culture
What was the company culture and general atmosphere like?
It is a fast paced work environment, and there is a lot of work to do, but the work is meaningful, and the people are great.
How would you rate the inclusiveness of the culture?
5/5
How would you rate the social opportunities?
5/5
How would you rate the diversity initiatives?
5/5
How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
5/5
Overall Experience
To what extent did you enjoy your placement / internship?
I thoroughly enjoyed my placement - the experience I gained, and the connections made were invaluable.
Please rate your level of enjoyment on your placement / internship
5/5
Please rate how your experience met your expectations
5/5
Future Career Prospects
Please rate the future employment prospects at Samsung Electronics
5/5
Recommendations & Advice
Would you recommend Samsung Electronics to a friend?
Yes
What advice would you give to others applying to Samsung Electronics
Be genuine, talkative, and interested in the company and industry.
