Customer Experience Undergraduate Review

My daily responsibilities include manging the quarterly K2K process, maintenance of the Chatbot, supporting with reviewing, proofing and delivery of email, direct mail and operational customer communications, updating the Voice of Customer Feedback tracker and Lead Follow up reports.

Yes, you are handed with a lot of responsibility however this fluctuates from time to time. Some examples include leading entire processes, and updating weekly reports.

During my time here, I have developed key skills such as networking, communication, task management, and presentation skills.

There was a lot of support and if in need of support I would always ask and support with the relevant people would be available.

The company culture was professional and approachable with alot on collaboration and continuous improvement. I found the atmosphere to be supportive and inclusive where colleagues were open to sharing knowledge and offering help when needed.

While there were some aspects of the placement I found challenging, I appreciated the opportunity to gain insight into a large organisation and understand how different departments contribute to the overall customer experience. It was valuable to apply my academic knowledge in a real world setting and develop key professional skills such as communication, time management, and adaptability.

Yes