MDL Analyst Review

Handling incoming telephone call, emails, and portal tickets from our internal and external managed services customers regarding their IT requirements
Log and manage equipment requests.
Ensuring all Requests & Tasks are progressed
Maintain high levels of request ownership through the request lifecycle to a satisfactory Customer resolution.
Working with Suppliers to aid in the fulfilment of Requests

Yes, I was given a good amount of responsibility during my placement. I was trusted with important tasks and projects that contributed directly to the team's goals. This included managing the MDL's largest customer, which helped me develop both my technical and communication skills. I appreciated the trust placed in me, and it motivated me to take initiative and perform at my best.

Able to work independently and as part of a team, with a ‘can do’ attitude.
Ability to multi-task and prioritise requirements, whilst maintaining a focus on quality work.
Good time management, and the ability to thrive in a fast-paced environment to meet tight deadlines.

I received enough support and guidance to perform my job well. My supervisor and team provided clear instructions and were always available whenever I needed extra help or had questions. This balance allowed me to work independently while still feeling supported.

The company had an amazing work-life culture. Everyone was friendly, approachable, and supportive, which made it a very welcoming environment. There were also plenty of extra activities and events that anyone could take part in, helping to build strong team connections and make the workplace enjoyable.

It was an amazing experience—one that I’ll never forget. It helped me grow significantly, especially in terms of soft skills like confidence and communication. It also gave me great insight into what professional work life is really like, which I found both valuable and inspiring.

Yes