Customer Success Manager Review

Item: Customer Success Manager at TD SYNNEX
Rating: 3.7
Author: Anonymous

at TD SYNNEX

Placement (10 Months+)

Customer Service, Sales

Basingstoke

Review Submitted: September 2024

Overall Rating

3.7 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

2/5 - Overview of Role

4/5 - Skills Development

5/5 - Support and Guidance

3.3/5 - Company Culture

4/5 - Overall Experience

3/5 - Future Career Prospects

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis.

I answer phone calls and emails from existing Microsoft resellers - this involves providing and advising quotes, and assisting with license and subscription management.

Were you given much responsibility during your placement / internship?

I have been given similar responsibility to permanent employees of the same role.

Please rate how meaningful the work you were doing was

2/5

Skills Development

Have you learnt any new skills, or developed your existing skills?

I have been learning Microsoft Excel, and I have developed my customer relations skills, my email writing skills, and have further developed existing transferrable skills (e.g. communication, team work)

How would you rate the training provided during your experience?

4/5

How would you rate your development of industry-specific skills during the experience?

5/5

How would you rate your development of personal / soft skills during the experience?

4/5

Please rate how these skills have helped you in your career development

3/5

Support and Guidance

How much support and guidance did you receive during your placement / internship?

A lot - my manager had a 4 week training plan ready, I have a direct training contact, and every team member has been willing and open to help when asked.