Information Technology Review

As an IT undergraduate my role required a diverse range of my technical and non-technical skills. I worked across a range of departments, starting off in IT Operations for the first six months of my placement, then finishing of as a BI developer for the remainder of my stay.
Working within the IT Operations department as a first line Technical Support Analyst to a customer base of approximately 800 internal staff and all national dealerships including Ireland via phone, email and self-service ticketing. I provided remote support to both software and hardware issues spanning numerous systems including Windows Operating Systems, all SAP and Microsoft Applications, Apple Devices, Connect Online (EPOS System) and numerous other bespoke applications. I ensured to uphold high standards of work proven by my consistently high contributions to team goals in which an SLA of 90%+ was achieved monthly and by being one of the top analysts within that team for providing first time fixes.
Core duties include:
•The resolution/management of IT related incidents at a first line level.
• Liaising with key stakeholders via communications to update and inform regarding High Priority incidents.
• Elicitation/extraction of information from end users used in order to resolve or aid in obtaining a fix.
• The maintenance and updating of policies and procedures in order to benefit/aid both future and current employees.
Moving on and working within the development department as a Business Intelligence developer I successfully developed and maintained SQL queries and scripts, collaborated closely with developers and DBAs to ensure optimal BI system performance, managed intricate data models, and designed and executed ETL processes to extract and transform data from various sources, ensuring its seamless integration into the data warehouse.

Yes, I Interacted with stakeholders on projects which aided my communication, problem solving, teamwork and time management.

• I enjoyed applying my theoretical knowledge of SQL queries in a practical setting.
• Improved my decision-making skills as a lot of decisions had to be made based on data
input
• Designed and developed an ETL process to extract data from various sources and load it
into a data warehouse which gave me experience with business systems.

My colleagues were always available to aid my growth and development when working on a project.

There was a good work-life balance and support for employees in achieving it. There was a strong room for personal development through online workshops and well being centres.

It surpassed expectation because of the passionate colleagues who share a deep commitment to excellence and the collaborative environment at Volkswagen Financial Services (UK) which fostered a culture of growth, and collective achievement.

Yes