Workload Manager Review
at IBM
Placement (10 Months+)
Information Technology
London
Review Submitted: June 2021
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Support and Guidance
4.5/5
-
Company Culture
5/5
-
Overall Experience
5/5
-
Future Career Prospects
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis.
Dispatching and LiveChat:
• Monitored Salesforce case queues for new incoming EMEA client tickets, as well as top priority Severity 1 cases for all regions
• Ensured that cases were responded to (by myself or other engineers) and assigned to the correct specialist silo
• Checking and actioning case updates for engineers who are out of office
• Kept up to date with engineer workloads, making sure that cases and assist requests were shared equally
• Handled case transfer requests from teams such as Cloud Delivery Services, and IBM Control Desk
• Answering LiveChats from customers, either related to a case, or other Maximo requests
• Created spreadsheets detailing the cases transferred to other Maximo teams, and used formulas to generate insights based on the data
• Monitored Salesforce case queues for new incoming EMEA client tickets, as well as top priority Severity 1 cases for all regions
• Ensured that cases were responded to (by myself or other engineers) and assigned to the correct specialist silo
• Checking and actioning case updates for engineers who are out of office
• Kept up to date with engineer workloads, making sure that cases and assist requests were shared equally
• Handled case transfer requests from teams such as Cloud Delivery Services, and IBM Control Desk
• Answering LiveChats from customers, either related to a case, or other Maximo requests
• Created spreadsheets detailing the cases transferred to other Maximo teams, and used formulas to generate insights based on the data
Were you given much responsibility during your placement / internship?
Yes I had to handle dispatching entirely on my own, responsible for cases for our team as well as other regions
Please rate how meaningful the work you were doing was
5/5
Skills Development
Have you learnt any new skills, or developed your existing skills?
I've learnt organisation, time management, resilience, adapting to changes, flexibility, as well as other technical skills
How would you rate the training provided during your experience?
5/5
How would you rate your development of industry-specific skills during the experience?
5/5
How would you rate your development of personal / soft skills during the experience?
5/5
Please rate how these skills have helped you in your career development
5/5
Support and Guidance
How much support and guidance did you receive during your placement / internship?
A lot of support, from both my line manager and foundation manager
How would you rate the support and guidance from your line manager?
5/5
How would you rate the support and guidance from the wider team?
5/5
Company Culture
What was the company culture and general atmosphere like?
Very much a growth mindset culture, everyone is motivated to improve skills and develop themselves
How would you rate the inclusiveness of the culture?
5/5
How would you rate the social opportunities?
4/5
How would you rate the diversity initiatives?
4/5
How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
5/5
Overall Experience
To what extent did you enjoy your placement / internship?
Really enjoyed it, taught me a lot about how I can best work within a fast paced team
Please rate your level of enjoyment on your placement / internship
5/5
Please rate how your experience met your expectations
5/5
Future Career Prospects
Please rate the future employment prospects at IBM
5/5
Recommendations & Advice
Would you recommend IBM to a friend?
Yes
What advice would you give to others applying to IBM
Make sure to have the right attitude, it's not always about your qualifications
