Internal Account Manager Undergraduate Review

Item: Internal Account Manager Undergraduate at Volkswagen Financial Services
Rating: 4.9
Author: Anonymous

at Volkswagen Financial Services

Placement (10 Months+)

Sales

Milton Keynes

Review Submitted: July 2023

Overall Rating

4.9 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

5/5 - Support and Guidance

5/5 - Company Culture

5/5 - Overall Experience

3/5 - Future Career Prospects

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis.

I support Internal Account Managers and Strategic Account Managers carry out their duties, often in the form of supporting with customer enquiries and increasing order take. A large part of my role is communicating with customers about orders they have placed with us, or any in life queries that require support. I organise the renewals for Strategic customer TPS, which consists of placing orders for vehicles with the aim of them being delivered at the end of the current vehicles three year term. I have also worked on a sustainability project with other undergraduates that has involved presenting research to various stakeholders around the business, as well as implementing initiatives to help educate employees of VWFS, and help improve the organisations sustainability strategy.

Were you given much responsibility during your placement / internship?

yes I was given a good amount of responsibility, at no point did it feel overwhelming. At the same time, the work I produced provided value to my team and the wider business.

Please rate how meaningful the work you were doing was

5/5

Skills Development

Have you learnt any new skills, or developed your existing skills?

My IT proficiency has improved drastically over the last year, mainly Excel, but my ability to navigate other programs has also improved (e.g., Outlook, PowerPoint and Word). I am now also familiar with Tableau and the capabilities it has. I have developed my communication skills, more specifically presenting skills thanks to practice, and a one-day Lifeskills session with Azesta, called Powerful Presentations. My problem solving skills have improved by observing colleagues within my team, as well as attending a 1 hour session called design thinking. My organisational skills have also developed due to the nature of my role, being organised is essential when keeping track of customer fleets and placing orders for their renewals.

How would you rate the training provided during your experience?

5/5

How would you rate your development of industry-specific skills during the experience?

5/5

How would you rate your development of personal / soft skills during the experience?

5/5

Please rate how these skills have helped you in your career development

5/5

Support and Guidance

How much support and guidance did you receive during your placement / internship?

I received a lot of support and guidance, I never felt like I couldn't ask for help if it was needed.

How would you rate the support and guidance from your line manager?

5/5

How would you rate the support and guidance from the wider team?

5/5

Company Culture

What was the company culture and general atmosphere like?

The culture is very much built around integrity, this showed throughout the business. The atmosphere is incredibly friendly and everyone is happy to help.