Service Operations and CE Support Placement Review
at Samsung Electronics
Placement (10 Months+)
Customer Service
Chertsey
Review Submitted: June 2023
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3.8/5
-
Skills Development
4/5
-
Support and Guidance
3.3/5
-
Company Culture
4/5
-
Overall Experience
4/5
-
Future Career Prospects
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis.
Communicating with European subsidiaries to improve customer service processes.
Reporting on KPIs weekly, using data from our systems.
Reporting on KPIs weekly, using data from our systems.
Were you given much responsibility during your placement / internship?
Yes, I was trusted with carrying out requests from headquarters, as well as being accountable for certain projects.
Please rate how meaningful the work you were doing was
3/5
Skills Development
Have you learnt any new skills, or developed your existing skills?
Developed communication and time management skills, due to the fast-paced nature of work at Samsung.
How would you rate the training provided during your experience?
3/5
How would you rate your development of industry-specific skills during the experience?
3/5
How would you rate your development of personal / soft skills during the experience?
5/5
Please rate how these skills have helped you in your career development
4/5
Support and Guidance
How much support and guidance did you receive during your placement / internship?
Good guidance at the start of the placement, from a general onboarding. My manager was supportive and made sure I had a variety of opportunities to get involved in.
How would you rate the support and guidance from your line manager?
4/5
How would you rate the support and guidance from the wider team?
4/5
Company Culture
What was the company culture and general atmosphere like?
Hierarchical, fast-paced and dynamic. Striving for excellence, but there was pressure to be overly deferential to superiors, particularly in HQ.
How would you rate the inclusiveness of the culture?
4/5
How would you rate the social opportunities?
1/5
How would you rate the diversity initiatives?
3/5
How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
5/5
Overall Experience
To what extent did you enjoy your placement / internship?
I enjoyed my work, and my direct team were supportive and patient with me. I would’ve enjoyed working with people closer to my age group however.
Please rate your level of enjoyment on your placement / internship
4/5
Please rate how your experience met your expectations
4/5
Future Career Prospects
Please rate the future employment prospects at Samsung Electronics
4/5
Recommendations & Advice
Would you recommend Samsung Electronics to a friend?
Yes
What advice would you give to others applying to Samsung Electronics
Accept that the work will be hard during busy periods. There is also a large Korean cultural influence at the company.
