Customer Experience - Content Development & Training Review
at Samsung Electronics
Placement (10 Months+)
Customer Service, Business Management, Business Operations, Information Technology, Logistics and Operations
Chertsey
Review Submitted: June 2023
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
4.5/5
-
Skills Development
5/5
-
Support and Guidance
3.5/5
-
Company Culture
5/5
-
Overall Experience
4/5
-
Future Career Prospects
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis.
My role involved troubleshooting devices and sharing all essential information with our customer service agents and online customers.
Were you given much responsibility during your placement / internship?
Yes, I was given a very critical role in managing all information shared with our agents and customers.
Please rate how meaningful the work you were doing was
5/5
Skills Development
Have you learnt any new skills, or developed your existing skills?
Project Management
Communication
Time Management
Leadership
Critical Thinking
Problem Solving
Communication
Time Management
Leadership
Critical Thinking
Problem Solving
How would you rate the training provided during your experience?
4/5
How would you rate your development of industry-specific skills during the experience?
4/5
How would you rate your development of personal / soft skills during the experience?
5/5
Please rate how these skills have helped you in your career development
5/5
Support and Guidance
How much support and guidance did you receive during your placement / internship?
My manager was supportive each step of the way. I could turn to him for anything. My team also always made themselves available to me if I needed guidance.
I also received support from my fellow placements.
HR was also always available for support.
I also received support from my fellow placements.
HR was also always available for support.
How would you rate the support and guidance from your line manager?
5/5
How would you rate the support and guidance from the wider team?
5/5
Company Culture
What was the company culture and general atmosphere like?
Fast-Paced. Samsung had a very fast-paced environment. You need to be a quick learner to be successful here.
Everyone is very welcoming.
Everyone is very welcoming.
How would you rate the inclusiveness of the culture?
3/5
How would you rate the social opportunities?
4/5
How would you rate the diversity initiatives?
3/5
How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
4/5
Overall Experience
To what extent did you enjoy your placement / internship?
Absolutely loved it. I would do it again.
Please rate your level of enjoyment on your placement / internship
5/5
Please rate how your experience met your expectations
5/5
Future Career Prospects
Please rate the future employment prospects at Samsung Electronics
4/5
Recommendations & Advice
Would you recommend Samsung Electronics to a friend?
Yes
What advice would you give to others applying to Samsung Electronics
Be confident during your interviews. Be direct with interviewers and also display team working skills during assessment centres
