First Line IT Support Level 3 Apprenticeship 2026 - itQED

About the role

This is an opportunity to join a Managed Services Provider as a First Line IT Support Apprentice. Along with other first line engineers, you will be the first port of call for all IT queries, working on potentially tight time scales, so should be able to work under pressure and prioritise tasks effectively. You may also be required to travel as part of your role. This apprenticeship will require dedicated and focused individuals to be fully committed to their learning and skillset development.

Responsibilities

• Logging calls on the helpdesk
• Answering customer queries and learning customers IT systems
• Providing first line IT support
• Triaging calls and escalating where necessary to second line support
• The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems
• Conducting training to familiarise yourself with technologies in use within client environments

You will become familiar with the following technologies:

• Windows 10/11
• Server 2016 and above
• Hyper V Virtualisation
• Microsoft 365
• Microsoft Azure
• Cloud services
• Networking, storage

Desired skills & qualities

• An enthusiastic and professional attitude
• Aptitude for learning new skills
• An interest in IT and career progression within the company
• Customer-focused
• It will be highly recommended to have a full driving license, as well as your own car – There may be scope for working at 2 or more locations - to be confirmed upon interview

Entry requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working week

• 37.5 hours per week, 9am – 5:30pm

Benefits

• Free parking
• Free tea & coffee
• Healthcare plan

Future prospects

• itQED have a track record of employing and developing apprentices after their apprenticeships are completed, allowing them to continue learning and progress within the business.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.