Digital Support Level 3 Apprenticeship 2026 - Harris Vehicle Hire

What will I be doing?

• Provide 1st line support by responding to enquiries and managing rental bookings, ensuring effective use of internal Excel-based systems and maintaining a positive user experience
• Working to support financial application processes and become a super user of Xero and Stripe to assist with invoicing, payments, and accurate record keeping as part of month-end activities
• Perform system administration and data management tasks including maintaining booking sheets, fleet utilisation trackers, estimates, and breakdown logs using Microsoft Excel and wider MS365 tools
• Troubleshoot and resolve application and process issues, including handling parking charge notices and identifying inconsistencies in booking or operational data
• Generate and analyse operational reports to support business decision-making, ensuring data accuracy, integrity, and timely delivery of key metrics
• Contribute to continuous improvement of digital systems and workflows, including supporting routine supply processes and identifying opportunities to enhance efficiency across internal applications

Required skills:

• Friendly and confident when speaking with customers, both in person and over the phone
• A positive team player who enjoys working with others and supporting colleagues
• Good communication skills, with the ability to listen, learn, and explain information clearly
• Comfortable using computers and willing to learn new systems and software
• Organised, reliable, and able to manage tasks effectively while maintaining a professional attitude

Salary:

• £18,000 per annum

Working hours:

• Monday to Friday, 9am – 5pm

Benefits:

• Further training and development upon completion of the modern apprenticeship

Future prospects:

• 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.