Asset Digital Level 3 Apprenticeship 2026 - Osprey Housing

Why Osprey Housing?

At Osprey Housing, ambition drives everything they do, they are a high-performing team that thrives on innovation and welcomes every challenge as an opportunity to achieve more. They believe in equality and respect, celebrating the unique strengths and perspectives each person brings. Their commitment to quality and professionalism means they set high standards and take pride in delivering outstanding results. And because the world doesn’t stand still, they’re agile and responsive, adapting quickly to change while never compromising on what they deliver. If you’re looking for a place where your contribution matters and your growth is supported, you’ll feel right at home at Osprey Housing.

The Role

• Manage asset-related communications using Outlook, Word, and Copilot, responding to queries by phone, email, and in person, and ensuring all interactions are logged and tracked in the HomeMaster CRM.
• Maintain accurate digital records and files in line with Osprey policies, using Excel, Word, and the HomeMaster CRM to ensure compliance and easy retrieval of information.
• Action customer requests and issues (such as repairs, alterations, and compliance tasks) by updating HomeMaster and collaborating with the team to ensure timely follow-up and resolution.
• Produce and update IT statistics, reports, and checklists using Excel and Word, supporting the team with up-to-date digital documentation for audits and reviews.
• Assist with the ongoing maintenance, validation, and accuracy of data within HomeMaster and the internal HR system, ensuring all information is current and reliable.
• Support the scheduling and digital recording of statutory inspections (e.g., gas, electrical, fire safety) and help collate compliance documentation and certificates using Outlook, Excel, and HomeMaster.
• Contribute to tenant-facing articles, newsletters, and social media updates, ensuring content is relevant and accessible, and support internal communication using Microsoft 365 tools and Copilot.

What We Are Looking For

• Friendly, confident, and enjoys working with people.
• Calm and professional, even in busy or challenging situations.
• Well organised, with good attention to detail.
• A strong communicator, both verbally and in writing.
• Able to work independently as well as part of a team.
• Interested in the administrative side of property management.
• Passionate about delivering excellent customer service.
• An interest in asset / property management (desirable)

Rewards and Benefits

• £24,479 per annum.
• Monday to Friday, 9am – 4pm.
• 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.