Digital Credit Control Level 3 Apprenticeship 2026 - Highland Fuels

About the role

We currently have a full-time opportunity for an apprentice to join our busy team in Inverness. This is an ideal entry-level role for someone looking to start a career in accounts/finance—full training and support will be provided.

Responsibilities:

• Become a super user on our CDS system – CODAS – where you will monitor tickets coming into the credit held holding page. You will analyse the incoming tickets and create, update and maintain customer accounts
• Acting as first response to incoming queries into the credit control inbox via Microsoft Outlook, triaging and escalating when necessary
• Speaking with customers in a friendly and professional way, including when accounts are overdue or at/over their credit limit
• Downloading credit applications and downloading these to Adobe PDFs before uploading to CODAS
• Create payment plans for customers and run weekly reports to Microsoft Excel to check accounts and direct debits are up to date
• Create and format documents on Microsoft Word
• Monitoring stock levels and reordering essential supplies as required

Required skills:

• Calm, organised and willing to learn
• Interest in working with numbers and finance
• Good keyboard skills and be comfortable using computer systems
• Be able to prioritise tasks during busy work periods
• Friendly, confident telephone manner

Salary:

• £24,350 per annum

Working hours:

• Monday to Friday, 9am - 5pm

Benefits:

• Private medical insurance
• 30 days holiday (including bank holidays)
• Supportive and stable environment within an employee-owned business
• Ongoing training and development opportunities
• Cycle to work scheme
• Pension scheme
• Employee discount
• On-site parking

Future prospects:

• 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.