Digital Support Level 3 Apprenticeship - Ryden

Digital Support Level 3 Apprenticeship - Ryden

About Ryden:

Ryden is a leading independent firm of surveyors specialising in all aspects of commercial property advice. With over 130 staff across offices in Edinburgh, Glasgow, Aberdeen, we work with investors, developers and occupiers in both the public and private sector. We are ambitious and are growing our business, having expanded through merging our operations with Lambert Smith Hampton in Scotland during 2025. We strive to create a dynamic, engaging and collaborative working environment for all our teams because we firmly believe that our people are crucial to the success and growth of Ryden.

Our approach to recruitment and our workplace culture provides equal opportunities to all. We are widening the entry points to a career with Ryden and ensuring our people are well supported as they progress. Throughout our business we maintain a strong commitment to act ethically, contribute positively to our communities and lessen our impact on the environment. We welcome applications from individuals from all backgrounds and are committed to fostering a diverse and inclusive workplace.

About the role:

We currently have a vacancy in our Edinburgh office for a tech savvy apprentice. This role is fundamental to the smooth running of the Edinburgh office and will be part of a team who support all who work in Edinburgh.

The key attribute will be flexibility. No day will be the same meaning the successful candidate will need to be well organised, great IT skills, a multi tasker and someone who gets stuck in. We are flexible on daily working hours but we would like the post holder to be in our Edinburgh office everyday. We would particularly like someone who can bring new and fresh ideas around report writing and AI.

Responsibilities:

• Become a super user on our CRM System – “Alcium” – where you will create new jobs on the system, add, update and monitor properties and create reports based on specific criteria as requested from colleagues
• Using Canva, you will create and update brochures as well as edit maps and photos
• Act as first response to incoming queries via phone and email, triaging and escalating when necessary
• Create, update and send marketing campaigns
• Use Google Mail to communicate internally and externally
• Prepare and format tender documents using Microsoft Word
• Use Microsoft Excel to input, maintain and update databases, as well as generate reports
• Coordinate team diaries, travel, expenses, meeting rooms and pool car as required.
• Assistance with AML checks/ procedures

Required skills:

• Comfortable using Microsoft 365 packages and digital systems
• Passion for customer service – enjoys talking with people
• Flexible working approach
• Thrives in a fast-paced environment
• Team player
• Pro-active and willingness to learn

Salary: £23,132 per annum

Working hours: Monday to Friday, 9am - 5pm

Benefits:

• Excellent pension scheme contribution
• Life assurance
• Private healthcare
• Training, career development & support for professional qualifications
• Cycle to work scheme & tech scheme
• EV purchase scheme
• Discounts on technology products, gym membership & spa days
• Remote access to GP, physio and counselling

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.