Digital Helpdesk Level 3 Apprenticeship - RM Education

Digital Helpdesk Level 3 Apprenticeship - RM Education

About RM Education:

RM don't just sell their own products, they provide and help manage all the leading technology brands and have close relationships with all the major hardware, software and freeware providers. In addition, through their Education Resources companies they deliver high quality resources for Early Years, Primary and SEN settings. They also work with assessment bodies throughout the UK and internationally providing exam marking solutions.

What's involved?

They are now looking for a hardworking and motivated individual with a strong interest in technology to work within their busy IT department. You will be working full time while working towards your apprenticeship.

Responsibilities:

• Provide telephone technical support to South Lanarkshire Council establishments, providing advice and problem solving expertise on technical problems and queries
• Problem resolution will be mainly using remote tools such as NetOp or Centrastage
• Ensure systems are updated on a real time basis including detailed and accurate call notes
• Ensure calls are progressed and closed in line with contracted service level agreements
• Escalate any issues on call progression or customer issues (Some equipment handling may be required)
• Provide support for site visits to schools to resolve problems which we are unable to address remotely
• Participate in project work such as installations and software rollouts
• Identify and deliver improvements in tools/processes to maximise efficiency and customer satisfaction

Salary: £16,000 per annum

Working hours: 37.5 hours per week, Monday to Friday

Benefits:

• On site parking
• Modern open-plan workspace
• Established apprenticeship program
• Staff & company events and incentives

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.