Operations Support Level 3 Apprenticeship - Moray Group

Operations Support Level 3 Apprenticeship - Moray Group

About Moray:

Moray Group are a Scottish professional services group, supporting individuals and businesses achieving their personal and business objectives.

About the role:

They are looking to grow their team by bringing in a new apprentice to the Glasgow office following on from the success of previous ones. As demand for work grows within the company, so does the opportunity to begin a successful career. They have seen a lot of success over the last few years with apprentices having over 10 successfully complete and some of these move into more senior positions.

The role within the business will see the successful candidate complete an SCQF Level 6 and then progress onto further training depending on the needs of the business at the time.

Responsibilities:

• Becoming a superuser of the CRM system VisualFiles and databases to input, maintain and report client contact and activity information for monitoring quality assurance processes
• Providing support to front-line staff through telephone contact with clients, taking incoming calls and triaging these.
• Using online shared drives to store and retrieve information
• Learner will have access to centralised email inbox to respond to queries and requests which come through
• Downloading mortgage offers from VisualFiles and running instructions on this to send offer emails out to clients
• Use of Microsoft Office Packages such as word and Excel for documentation and reports
• Using Registers of Scotland online portal to update and submit registrations of land and submitting advance notice applications
• Dealing with incoming and outgoing mail services through Outlook
• Collaborating and providing support to various operational delivery teams including remortgage, finance, corporate property services and facilities

What do I need to be successful?

• Excellent written and verbal communicative skills
• Time management skills and multi-tasking abilities
• Comfortable with Microsoft Office suite, with willingness to learn new software and systems
• Self-motivated and determined
• Comfortable working both individually and as part of a team

Salary: £16,500 per annum.

Working week: 37.5 hours per week, Monday to Friday, 9am – 5pm.

Benefits:

• Good annual leave entitlement
• Pension
• Your salary and what the job role entails can be discussed upon successful completion of the apprenticeship

What are the future prospects like?

Further training and development upon completion of the modern apprenticeship.

Previous apprentices have had the chance to move to different departments and move up within their starting department.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.