Digital Support Level 3 Apprenticeship - Ogilvie Fleet Ltd

Digital Support Level 3 Apprenticeship - Ogilvie Fleet Ltd

Established in 1953, the Ogilvie Group started life as a construction company in Stirling, Scotland. An on-going diversification strategy has seen the company successfully branch out into areas including Vehicle Contract Hire, Daily Rental, IT, Surveying and House Building.Ogilvie Fleet Ltd is the UK’s leading independent leasing company with over 20 customer service awards in the last decade

Overview:

Do you want to be a part of a company that leads the way in customer service and innovation? We have an exciting opportunity for a Digital Rental Support Apprentice to join our award-winning team.

Responsibilities:

• Provide digital support to distribute damage claims to customers via Microsoft Outlook and 1Link (industry specific rental software).
• Become a 1Link superuser for the business.
• Be the first point of contact for bookings, reservations, re-rents, and quotations via the Key2 (internal system) and Microsoft Outlook with accuracy and attention to detail.
• Liaise with internal departments to ensure smooth communication and timely completion of tasks and rental enquiries, triaging enquiries to rental team management when appropriate.
• Monitor outstanding and tasks, taking appropriate follow-up action using the Key2 and 1Link (industry specific rental system) systems.
• Complete daily support tasks to support rental operations.

Desirable skills:

• Excellent organisational and time management skills.
• Good communication skills both written and oral.
• Ability to work well as a team.

Salary:

£18,000 per annum.

Working hours:

38.5 hours per week, Monday to Friday.

Benefits:

• Generous contributory personal pension scheme.
• Access to well-being champions and mental health first aiders.
• Employee assistance programme including 5 counselling sessions.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.