IT Helpdesk Technician Level 3 Apprenticeship - Greater Manchester Academies Trust

IT Helpdesk Technician Level 3 Apprenticeship - Greater Manchester Academies Trust

About Greater Manchester Academies Trust:

Greater Manchester Academies Trust (GMAT) is a multi-academy Trust which currently provides nursery, primary and secondary education in North Manchester, at the Manchester Communication Academy (MCA) and Manchester Communication Primary Academy (MCPA). We also provide associate leadership and management support to Collyhurst Nursery, a Local Authority maintained nursery and Children’s Centres.

About the role:

The IT Helpdesk Technician Apprentice’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. The team supports, maintains and develops GMAT’s (Greater Manchester Academy Trust) IT support function including all desktop and laptop support.

Responsibilities:

• Resolve assigned IT helpdesk calls
• Assist with all channels of communication into the helpdesk (phone, email, web portal)
• To ensure that accurate, up-to-date information is maintained on all support ticket and the customer is informed on progress at regular intervals
• Provide cover for the helpdesk between the hours of 7.30am to 5pm
• Attend relevant meetings as required
• Build a good rapport with all helpdesk customers
• Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
• Apply diagnostic utilities to aid in troubleshooting

The post would suit people with the following skill set:

• Service desk experience (although not essential)
• High level of customer service and interpersonal skills
• Experience of working to tight deadlines
• Windows operating systems (10, 11)
• Office 2016, 2024
• Office 365
• Google apps
• AV equipment

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

• 37.5 hours per week.

Benefits

• Wellbeing session
• Holidays and flexi-day
• Cycle to work scheme
• Car scheme
• Christmas payroll saving scheme
• Employee assistance programme
• Free on site gym
• Free on site parking
• Electric vehicle charging points
• Weekly CPD opportunities
• Staff only canteen
• Westfield health
• Pension

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.