IT Support Level 3 Apprenticeship - Signet Consultancy

IT Support Level 3 Apprenticeship - Signet Consultancy

About Signet Consultancy:

We are a Managed Services Provider with operations in the UK and Cape Town, South Africa. Our UK team is seeking a motivated apprentice to join us, providing technical support to our clients both remotely and onsite as needed (Greater London area). Working with us, you’ll be part of a highly skilled team and gain hands-on experience in technical support, project work, maintenance, upgrades, and broader business operations.

Responsibilities:

• Provide 1st line email, phone, and remote support to our client base across the UK, Europe, Asia, and the US.
• Travel to client sites in the UK to troubleshoot, configure, and implement various IT solutions and services.
• Diagnose and resolve hardware issues, liaising with third-party vendors to ensure solutions.
• Troubleshoot, diagnose, and fix Microsoft technologies (both cloud and on-premises) as well as third-party applications and systems.
• Work closely with senior engineers to resolve complex issues and assist with project rollouts.
• Be flexible with working hours to support clients across different time zones, including participation in an on-call rota.
• Take a proactive approach to improving services and systems, identifying ways to deliver outstanding client support.
• Support clients in maximizing system use by providing relevant training as needed.

Desirable skills:

• Strong team player with excellent communication skills.
• Skilled in written and verbal communication.
• Highly organized, with the ability to prioritize workloads and meet strict deadlines.
• Self-motivated and able to work independently, as well as multitask.
• Logical thinker with a systematic approach to problem-solving.
• Attention to detail is essential.
• Reliable self-starter with effective time management.
• Professional, with excellent customer-facing and phone skills.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

40 hours per week, 9am - 6pm or 8am - 5pm.

Benefits:

• Professional certifications and training – Company-sponsored certifications (such as CompTIA, Microsoft, or Cisco) and training sessions to enhance your technical skills and career growth.
• Mentorship program – Regular mentorship with senior engineers to support your learning and provide guidance on projects and career development.
• Career progression opportunities – Clear pathway to advance within the company, with potential for movement into senior roles as skills and experience grow.
• Paid leave – Generous annual leave entitlement plus bank holidays, allowing for a good work-life balance.
• On-the-job experience – Opportunity to work on real-world projects, giving you practical experience and exposure to various technologies.
• Travel reimbursement – Coverage for travel expenses to client sites or remote work locations. Apprentices will be reimbursed for travel to customer sites including Slough, Uxbridge, and Central London.
• Company equipment – Provision of necessary equipment to support remote work and onsite visits.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.